Frequently Asked Questions
Everything you need to know before you send flowers to Austria with SendFlowersAustria, from delivery days to local customs.
Sending flowers to Austria
How can I send flowers to Austria from another country?
Ordering takes a few minutes and can be done from any country. On SendFlowersAustria you select a bouquet and size, type in the recipient's address in Austria and a phone number, choose the delivery date, add your card message and pay by card or PayPal. Customers order from the US, the UK, Germany and the rest of Europe, Asia and Australia. An Austrian address consists of street and house number, a four-digit postcode and the town. In Vienna and other cities, include the staircase (Stiege) and door number, usually written after the house number with slashes.
Which Austrian cities and towns do you deliver to?
We deliver to every town in Austria, across all nine federal states. Popular destinations include Vienna, Graz, Linz, Salzburg, Innsbruck, Klagenfurt, Villach and Bregenz, and florists also serve smaller towns and villages in the valleys. Bouquets are prepared by a florist close to the recipient. For very remote mountain addresses, such as alpine huts, car-free resorts or farms high above a valley, please check with us through the contact form before ordering, because access may be limited, especially in winter.
Why do you need the recipient's phone number, and what if nobody is home?
A phone number for the recipient is required because the florist may call to coordinate the handover. If the recipient is not in, the florist may leave the flowers with a neighbour, at a reception desk or with a concierge, or arrange a second attempt. Deliveries are made during the day. You may note a preferred time window in the delivery instructions, and the florist tries to respect it, although an exact time cannot be guaranteed.
Do you deliver flowers to hospitals and hotels in Austria?
Yes. Florists in Austria deliver to hospitals, clinics, retirement homes, offices and hotels. For a patient, provide the full name, the hospital and the ward. Flowers are generally handed in at the ward or the information desk, and some units such as intensive care do not allow them. For hotel guests, including visitors in ski resorts and spa towns, give the hotel name and the name on the reservation, and choose a date when the guest has already checked in.
Delivery days and timing
Is same-day flower delivery available in Austria?
Same-day delivery is not offered in Austria. Delivery is next-day throughout the country, Monday to Saturday, provided you order before midnight Austrian time. An order placed on Monday evening is delivered on Tuesday. An order placed on Saturday is delivered on Monday, since there is no Sunday service. Austria is on Central European Time, so customers in the Americas have until the afternoon or early evening their time, while customers in East Asia and Australia should order early in their morning.
Are flowers delivered on Sundays or public holidays in Austria?
No, there are no deliveries on Sundays or on the main national public holidays. Austria has many of these, among them Epiphany on 6 January, Easter Monday, 1 May, Ascension Day, Whit Monday, Corpus Christi, the Assumption on 15 August, the National Day on 26 October, All Saints' Day on 1 November, the Immaculate Conception on 8 December and Christmas. The date picker blocks unavailable days, so any date you can select is a working delivery day.
Can I order flowers in advance for a later date?
Yes, you can place an order up to about three months before the delivery date. This is useful for Mother's Day, Valentine's Day, name days and birthdays you do not want to forget, and for the ball season in January and February. Select the date in the calendar at checkout. Should anything change, you can still alter or cancel the order free of charge until 24 hours before the delivery date.
Bouquets, sizes and extras
Which bouquet sizes can I choose?
Most bouquets come in three sizes. Regular is the standard version, Upgraded has about 30% more flowers and Deluxe about 60% more. The picture you see on the product page shows the Upgraded size. If you are sending flowers for a major occasion such as a milestone birthday or a wedding anniversary, Deluxe makes a fuller impression, while Regular is a good choice for a thank-you or a get-well wish.
Can the florist substitute flowers in my order?
Occasionally, yes. Flowers are a seasonal product, so a specific variety may be out of season or unavailable locally on the day. In that case the florist replaces it with flowers of equal or higher value, keeping the same colours and overall style, so the bouquet still looks like the one you chose. The alpine winter in particular narrows the choice of some summer flowers.
What extras can I add, and is a card included?
You can add a box of chocolates, a glass vase, a plush teddy bear, a greeting card, balloons or a bottle of wine. Each extra arrives together with the flowers. A printed card with your personal message is included free with every order, so the paid greeting card is optional. Write your message at checkout and remember to put your name at the end, otherwise the recipient may not know who sent the bouquet.
Can I send a cake or a gift basket with the flowers?
No. We do not sell cakes, pastries, food hampers or other gifts, so we cannot deliver a Sachertorte or a gift basket with your flowers. The range is limited to fresh flower arrangements and the add-ons listed on the site: chocolates, a glass vase, a teddy bear, a greeting card, balloons and wine. Flowers with chocolates or a bottle of wine are the nearest alternative and arrive in a single delivery.
Payment, changes and support
In which currency do I pay, and what does delivery cost?
All orders are charged in US dollars (USD). The site can display approximate prices in euros and British pounds as a guide, but the binding amount is the USD total at checkout. Delivery is a flat USD 14.95 per order to any address in Austria, with no other surcharges. If your card is in euros or another currency, your bank converts the amount at its own rate.
How can I pay for flower delivery to Austria?
We accept international credit and debit cards, namely Visa, Mastercard and American Express, processed through Stripe, as well as PayPal. Checkout is secure and encrypted. You do not need an Austrian bank account or address to order. A card from your own country is enough, which is why the service is popular with customers who live outside Austria.
How do I know my order went through?
You receive an email confirmation with your order number immediately after ordering. Keep this email: the order number is the quickest way for our team to locate your order if you have a question or need to make a change. If you cannot find the message, check your spam or promotions folder first, then contact us through the form at /page/contact.
What is your change and cancellation policy?
Changes and cancellations are free of charge up to 24 hours before the delivery date. Send your request through the contact form at /page/contact with your order number and the new details, for example a corrected door number or a different date. After that point we will still try to help, but only on a best-effort basis, because the florist may already have prepared the bouquet. Replies usually arrive within a few hours.
What should I do if there is a problem with the flowers?
Tell us within 24 hours and include a photo. If the flowers arrive damaged or are clearly different from what you ordered, we arrange a replacement or a refund. Use the contact form at /page/contact and mention your order number. Please ask the recipient to take the picture before rearranging the bouquet, as this makes it much easier to resolve the matter with the florist.
Who operates SendFlowersAustria?
SendFlowersAustria (sendflowersaustria.com) is operated by Flowers Worldwide LLC, a US-registered company. Its sister brands are abcFlora.com, a worldwide flower delivery service, and FlowersCloud.com. The flowers themselves are not shipped from abroad: each arrangement is prepared by hand by a local florist in Austria and delivered to the door. Customer support is provided through the contact form at /page/contact, usually within a few hours.
Austrian occasions and flower etiquette
When is Mother's Day in Austria?
Mother's Day in Austria, called Muttertag, is on the second Sunday of May. It is one of the most important flower days of the Austrian year, and children traditionally recite a poem and bring breakfast and a bouquet. Since Sunday delivery is not available, select the Saturday before as the delivery date and order early in the week. Father's Day follows on the second Sunday of June, a different date from neighbouring Germany.
On which other occasions are flowers given in Austria?
Besides birthdays and Mother's Day, flowers are given on Valentine's Day, 14 February, and on name days, which many Catholic families in Austria still mark with a small gift. A bouquet is the customary present for a host when you are invited to a home. The Viennese ball season in January and February, weddings, university graduations and the Advent weeks are further occasions. On All Saints' Day, 1 November, families decorate graves with chrysanthemums and candles.
Which flowers suit Austrian etiquette, and which are best avoided?
A mixed seasonal bouquet is right for almost any Austrian occasion. Red roses signal romantic love and are best reserved for a partner. Chrysanthemums and white lilies are linked to cemeteries and All Saints' Day, so avoid them for birthdays or hospital visits. Tradition holds that a bouquet should contain an odd number of flowers, a rule that matters mainly for small bunches. Austrians are fairly formal about courtesy, and a signed card with a few warm words is noticed and appreciated.
How do I send sympathy flowers in Austria?
You can send sympathy flowers to a bereaved family's home anywhere in Austria. Choose calm colours such as white, cream, soft pink or violet and write a brief condolence on the card. Austrian death notices, called Parte, state the time and place of the funeral and sometimes ask for charitable donations in place of flowers, so read the notice if you have it. For delivery to a funeral hall or cemetery, give the name of the deceased, the location and the hour of the service, and order well in advance.
Does the alpine climate affect flower delivery in Austria?
It affects the choice of flowers more than the delivery itself. Winters are cold, with snow in much of the country, so florists avoid leaving bouquets outdoors and will phone the recipient if nobody answers the door. Spring brings tulips, ranunculus and peonies, summer roses and sunflowers, autumn dahlias and chrysanthemums, and Advent amaryllis, poinsettias and fir. Next-day delivery from Monday to Saturday applies all year, and a reachable phone number is especially important at mountain addresses in winter.